Check the return window

Review whether the item is still within the return period and matches the return policy conditions.

Keep the item and packaging ready

Keep the product, invoice, tags, accessories, and packaging until support confirms the next step.

For damaged, wrong, or incomplete items, clear photos help support understand the issue faster.

Returns and refunds

Use this guide before requesting a return or refund so you know what details to prepare.

Return help

Recommended steps

1
Check the return window
Review whether the item is still within the return period and matches the return policy conditions.
2
Keep the item and packaging ready
Keep the product, invoice, tags, accessories, and packaging until support confirms the next step.
3
Share clear photos if needed
For damaged, wrong, or incomplete items, clear photos help support understand the issue faster.

Still need help?

Contact support if your delivered item appears eligible for return or refund review.